Customer Service Improved by Feedback
I am working on how to improve our business in 2012. I will be announcing improvements to our staff at the holiday party and to our clients in our holiday newsletter. For ideas on the changes I seek input throughout the year. I sent out a customer survey to board members at condo communities we manage in April. I have broken up the survey into the various parts of our service, manager, accounting, maintenance, etc – and have folks rate on a scale of 1-10. I also leave blank space to let us know about any current issues and any improvements they would suggest.
Similarly I emailed around to our staff a survey on how to improve our departments, customer service, any complaints they hear from customers, what ideas they have to make their job more efficient, etc – I used a free resource: www.surveymonkey.com for this.
As you grow your business it is key to get feedback. It will help you prioritise your investments in time and money and will lead to increased referral business.
- Why Reinvent the Wheel?
- Want To Be a Property Manager But Don’t Like Accounting? We Have You Covered
- Recession Proof Your Life
- Opportunity from Low Interest Rates for So Long
- Property Management Explosion
- Property Manager as Concierge
- Fear of Change
- Start With The First Step
- New Year – New You?
- Remove Uncertainty
- Business Start Up (49)
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If you are looking to start a management business in preparation for the next business down cycle (recession) you came to the right place. The reason I wrote this book and created this companion website with downloadable forms was a direct result of construction, architects and realtors that wanted to have a recurring income stream. […]
People get into property management for many reasons. There is the recurring income, for some it is working with people, for others it is the ability to get out of the office and help onsite. But the hang up for some is they don’t like accounting, so what are you to do? When starting […]
The average business cycle is 61 months long going back to 1950. We are much farther along at 106 months we are in the 2nd longest business recovery in US history. When recessions come along real estate sales drop and construction activity drops along with related professions and the general economy. One thing that doesn’t […]
- Opportunity from Low Interest Rates for So Long
April 8, 2018 - Property Management Explosion
January 26, 2018 - Property Manager as Concierge
April 4, 2017 - Fear of Change
March 13, 2017 - Start With The First Step
February 2, 2017 - New Year – New You?
January 3, 2017 - Remove Uncertainty
December 5, 2016 - Scared of Change?
November 2, 2016 - Back to School – That Means You
September 8, 2016 - Summer Reading
August 2, 2016
