Customer Service Improved by Feedback

I am working on how to improve our business in 2012.  I will be announcing improvements to our staff at the holiday party and to our clients in our holiday newsletter.  For ideas on the changes I seek input throughout the year.  I sent out a customer survey to board members at condo communities we manage in April.  I have broken up the survey into the various parts of our service, manager, accounting, maintenance, etc – and have folks rate on a scale of 1-10.  I also leave blank space to let us know about any current issues and any improvements they would suggest.

Similarly I emailed around to our staff a survey on how to improve our departments, customer service, any complaints they hear from customers, what ideas they have to make their job more efficient, etc – I used a free resource: for this.

As you grow your business it is key to get feedback.  It will help you prioritise your investments in time and money and will lead to increased referral business.

Published on November 9, 2011 in Business Start Up

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