Growth and Disruption

As you grow your management business you will hire staff and add systems to help organize your business.  The jump from sole practitioner to having employees is tricky.  Findng, training and managing the right people to help is often a challenge.  Likewise changing banks, adding a new management software program or a phone system can also create business interruptions for you and service interruptions for your clients. 

Interruptions in a growing business is the norm.  You outgrow a system you had when you started or a recent hire does not work out and you have to try again.  Some clients will understand and give you the benefit of the doubt while others may not.  As with all relationships you will have to communicate often and appologize for mis-steps.  It is my recommendation to answer why you did something when possible – to help bring the client along with your decision making as you grow.  The why for me has been to give a group of customers what they asked for or improve efficiencies so I can hire an additional person to improve customer service.

To run a business you will learn new skills like hiring, IT and managing customers and staff.  As you grow the business it will teach you many things about yourself.  Often times it is hard when we push ourselves to grow in new areas we had not prevously developed – we are disrupting our own status quo.  But over time you will see how far you and your business have come and you will feel a sense of accomplishment.

Published on June 15, 2012 in Business Start Up

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Educated at Cornell University. Trained in the United States Army. Russell Munz has taken resources from both of these experiences to benefit you with the documentation included in the Quick Start Property Manager Program. Read more about Russell…

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