“Secret Service” – Providing Unforgettable Customer Service

I am a big believer in reading books to help me continue to learn and grow.  One of my favorite books early on was the E-Myth Revisited by Micheal Gerber that helped me “work on my business” more instead of “in my business” to have a plan for business growth and consistency of service. 

Beyond cutting costs and improving efficiencies in my business this year I read several books on Customer Service.   Several books by author John DiJulius have really made me stop and question how I am “working on my business”.  He has two books, Secret Service (which is really user friendly) and another follow up book that is more detailed called “What’s the Secret?”.

I love life – and I love growing my business.  Sometimes growing a business can help you see life a bit differently.  I have been working on making my business more automated and efficient to make it easier for employees to deliver great service.  However, DiJulius provides many examples of things that I have overlooked.  This also made me think of other aspects of my life where I may have overlooked something?

Property Management is a service business so I highly recommend you read these two additional books after reading my program of course! :-).  First E-Myth Revisited to help you see how to plan growing your business and next a book from DiJulius to put in systems and training aides to help deliver consistent unforgettable customer serivice.  Treat yourself to these gifts for the holidays!  Happy Reading & Happy Holidays!

Published on December 7, 2011 in Business Start Up

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Educated at Cornell University. Trained in the United States Army. Russell Munz has taken resources from both of these experiences to benefit you with the documentation included in the Quick Start Property Manager Program. Read more about Russell…

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