Management Basics Matter Most

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The reason most people switch managers is because basic service is not handled properly.  Here are the top 3 keys to success: 1) Be Visible – clients want to see you at the property – so make sure you do the site visits as per your contract.  Ways to help be seen is to wear […]

Property Managers are Problem Solving Consultants

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As a property manager you are accountant, part detective, part home inspector and part facilitator.  I refer to property managers as professional consultants.  Some examples of propbems solved are: Figuring out why a property takes a long time to lease up and how to fix it.  Maybe you can solve this yourself by helping to improve the […]

Severe Weather Service

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When bad weather strikes it enforces how useful a good property manager is.  Yesterday we lived through Hurricane Sandy and many properties experienced water and wind damage.  A property manager provides peace of mind to their clients by being able to provide updates on their property, do post storm assessments and then handle fixes and clean up.  […]

Responsiveness – The Key to Customer Happiness

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What do prospects want?  Overwhelmingly we hear a customer is changing management companies because of unresponsive service – that is why they are talking to us to change. Responsiveness is the keyword but the following is what the prospect means.  First, the prospect wants responsive communication.  If they call they want to talk to a human being.  If […]

Management Marketplace Opportunity

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Last fall one of our property managers decided to leave for an out of state opportunity.  On short notice I was able to find a replacement.  Unfortunately, 3 months later the replacement felt he was not cut out to be a property manager and resigned.  Fortunately I continuously meet new people and get contacted by […]

Saving Clients $ on Taxes

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What is one way you can get clients to LOVE you?  Lower their taxes!  This is also a valuable service you can offer clients for an additional fee – I have seen outside consultants and managers charge 1/3 of the saved amount with a minimum fee which would cover your time.  Here are a few […]

What Makes a Great Property Manager?

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In organizing my thoughts about making my favorite guacamole for a super bowl party I was thinking about what ingredients would I stir together to make a great property manager? Here’s my list of ingredients: Lives to help others:  Focused on serving the customer or tenant Organized: Files things away, not cluttered so knows how […]

Chosen by Bank as Receiver – October 2011

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Several times over the last 10 years, I have been a court appointed receiver.  A receiver is hired to be the property manager while a court case is being decided.  Several cases resulted from family members having a dispute  over a property (usually one member of the family is managing the property and not paying the other members)  […]

In the Wake of Natural Disasters

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I live in Norwalk, CT and had 3 feet of water in the street in front of my house, a foot of water in my garage and lost power from Saturday night to Wednesday afteroon.  I had neighbors who were worse off since they have basements that flooded.  My heart goes out to people who had […]

13% of US Homes Sitting Empty – Opportunity!

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According to a recent census report, 13% of all homes in the Unitied States are currently sitting empty. According to RealtyTrac, foreclosure filings in the US are projected to increase by another 20% in 2011. These trends spell opportunity for opening a property management business to help tend to the needs of these vacant homes.  […]

About the author

Educated at Cornell University. Trained in the United States Army. Russell Munz has taken resources from both of these experiences to benefit you with the documentation included in the Quick Start Property Manager Program. Read more about Russell…